Advocacy Services at The Care Forum
1BIGD Reference number: 425
1BIGD Reference number: 425
Address:
The Vassall Centre
Gill Avenue
Fishponds, Bristol
BS16 2QQ
(Multimap)
Telephone: 0117 9654444
Fax: 0117 9650200
Website: http://www.thecareforum.org.uk
Email: cpa@thecareforum.org.uk
Type of organisation: Charity/Community
Type of delivery point: Advocacy service
Aims: Complaints Procedure Advocacy (CPA) helps and supports people who are making a complaint about their local Social Services Department.
Each local authority Social Services Department has a complaints procedure which people can use. Social Services recognise that they cannot improve their services unless they listen to complaints and work to resolve them in a positive way. One of the ways they do this is by funding CPA to support people who are making a complaint. CPA works towards empowering the person who has complained by supporting them to speak up for themselves. CPA can provide support throughout the whole complaints process including, if necessary, going to the Local Government Ombudsman.
The whole of England: No
The South West Region: No
Locally (Bath and NE Somerset, Bristol, South Gloucestershire): Yes
Bath & North East Somerset: The whole of the area
Bristol: The whole of the area
South Gloucestershire: The whole of the area
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