Complaints Procedure Advocacy

Address:
The Care Forum
The Vassall Centre Gill Avenue
Fishponds
BS16 2QQ (Multimap)

Bus stops nearby: Yes
Approximate distance and bus service numbers: immediately outside, no. 5A, 5B

Car park nearby: Yes
Approximate distance: immediately outside

Parking for disabled drivers: Yes
Number of spaces: 5

Pedestrian route: Yes
Smooth and even with dropped kerbs: Yes

Automatic external doors: No
Will doors easily open from a wheelchair: Yes

Glass doors clearly marked at the centre for safety: Yes

Doors 900mm or more wide, with flat thresholds: Yes

Doors light and non sprung: Yes

External ramps: No

External steps: No

Lobby/porch area: No

Interior of premises bright and well lit: Yes

Interior automatic doors: No
Wide doors: Yes
Wheelchair friendly doors: Yes

Door frames and handles clearly visible: Yes

Wide unobstructed corridors (min 1200mm): Yes

Lift for Wheelchair users: No

Internal ramps: No

Internal steps: No

Visual fire alarm: No

Floor contrast colouring for entrances and exits: Yes

Able to provide on request individuals who can:
– offer general assistance: Yes
– assist visually impaired people: Yes
– sign in BSL and/or MAKATON: Yes
– do lip speaking: Yes

Loop system for hearing aid users: Yes

Public telephone: No

Inductive coupler for hearing aid users: No

Provide pamphlets/leaflets: Yes
Formats used: ASCII; Large Print

Provision for assistance dogs: No

Toilets that disabled people can access: Yes
Minimum room size 1500mm × 900mm: Yes
Minimum door size 1000mm: Yes
2 × horizontal grab rails: Yes
2 × vertical grab rails: Yes
1 × drop down grab rail: Yes