Victim Support (National Helpline)

1BIGD Reference number: 1989

General information

Address:
Victim Supportline
PO Box 11431
London
SW9 6ZH (Multimap)

Opening times:
Monday 9.00am-9.00pm
Tuesday 9.00am-9.00pm
Wednesday 9.00am-9.00pm
Thursday 9.00am-9.00pm
Friday 9.00am-9.00pm
Saturday 9.00am-7.00pm
Sunday 9.00am-7.00pm 9.00am-5.00pm Bank Holidays

Telephone: 0845 30 30 900

Website: http://www.victimsupport.org.uk

Email: supportline@victimsupport.org.uk

Type of organisation: Charity/Community

Type of delivery point: Advice/Information Point; Support Group

Aims: Victim Support is the national charity which helps people affected by crime. We provide free and confidential support to help you deal with your experience, whether or not you report the crime. If you are a victim of crime, our local Victim Support branches can give you and your family and friends information and support. And if you are going to court, our Witness Service can help before, during and after the trial. Or you can phone our national helpline, the Victim Supportline.

Availability: Referral, Appointment
Telephone for first contact.
Referral by: self referral or by Police

Waiting list: Not applicable

Areas of support offered

Crime and Offending: Victims of crime

Geographical Areas Covered

The whole of England: Yes

The South West Region: No

Locally (Bath and NE Somerset, Bristol, South Gloucestershire): No

Bath & North East Somerset: The whole of the area

Bristol: The whole of the area

South Gloucestershire: The whole of the area

Disability and Access Issues

Bus stops nearby: No

Car park nearby: No

Parking for disabled drivers: No

Pedestrian route: No

Automatic external doors: No
Will doors easily open from a wheelchair: No

Glass doors clearly marked at the centre for safety: No

Doors 900mm or more wide, with flat thresholds: No

Doors light and non sprung: No

External ramps: No

External steps: No

Lobby/porch area: No

Interior of premises bright and well lit: No

Interior automatic doors: No
Wide doors: No
Wheelchair friendly doors: No

Door frames and handles clearly visible: No

Wide unobstructed corridors (min 1200mm): No

Lift for Wheelchair users: No

Internal ramps: No

Internal steps: No

Visual fire alarm: No

Floor contrast colouring for entrances and exits: No

Able to provide on request individuals who can:
– offer general assistance: No
– assist visually impaired people: No
– sign in BSL and/or MAKATON: No
– do lip speaking: No

Loop system for hearing aid users: No

Public telephone: No

Inductive coupler for hearing aid users: No

Provide pamphlets/leaflets: No

Provision for assistance dogs: No

Toilets that disabled people can access: No


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