Careline

1BIGD Reference number: 52

General information

Address:
Cardinal Heenan Centre
326 High Road
Ilford, Essex
IG1 1QP (Multimap)

Opening times:
Monday 10.00am-1.00pm 7.00pm-10.00pm
Tuesday 10.00am-1.00pm 7.00pm-10.00pm
Wednesday 10.00am-1.00pm 7.00pm-10.00pm
Thursday 10.00am-1.00pm 7.00pm-10.00pm
Friday 10.00am-1.00pm 7.00pm-10.00pm

Telephone: 0845 122 8622 (Helpline)

Fax: 020 84787943

Website: http://www.carelineuk.org

Email: info@carelineuk.org

Ages services offered to: N/a

Type of organisation: Charity/Community

Type of delivery point: Advice/Information Point; Counselling Service

Aims: Careline provides confidential crisis telephone counselling to children, young people and adults. Careline is a registered charity and takes calls from all over the UK. Types of calls dealt with by Careline include those involving: family, marital and relationship problems, rape and sexual assault, child abuse, bullying, exam worries, eating disorders, HIV/AIDS and sexual health, bereavement, drug and alcohol addictions, homelessness, disability, ethnic issues, stress, depression, loneliness, anxieties and phobias.

Waiting list: No

Areas of support offered

Relationships and Emotions: Bereavement; Carers; Depression; Emotional well-being; Family Relationships; Gay/lesbian or bi-sexual issues; Mental health; Personal relationships; Relationship breakdown / Divorce

Families: Family support; Lone Parent Families; Young carers

Keeping Safe: Abuse; Accident Prevention; Bullying; Child Protection; Domestic Abuse; Running away; Self harm

Health Issues: Boys' and Men's Health; Girls' and Women's Health; Stress

Geographical Areas Covered

The whole of England: Yes

The South West Region: Yes

Locally (Bath and NE Somerset, Bristol, South Gloucestershire): Yes

Bath & North East Somerset: The whole of the area

Bristol: The whole of the area

South Gloucestershire: The whole of the area

Disability and Access Issues

Bus stops nearby: Yes

Car park nearby: Yes

Parking for disabled drivers: Yes

Pedestrian route: Yes

Automatic external doors: No
Will doors easily open from a wheelchair: Yes

Glass doors clearly marked at the centre for safety: No

Doors 900mm or more wide, with flat thresholds: Yes

Doors light and non sprung: No

External ramps: Yes

External steps: No

Lobby/porch area: No

Interior of premises bright and well lit: No

Interior automatic doors: No
Wide doors: No
Wheelchair friendly doors: No

Door frames and handles clearly visible: No

Wide unobstructed corridors (min 1200mm): No

Lift for Wheelchair users: No

Internal ramps: No

Internal steps: No

Visual fire alarm: Yes

Floor contrast colouring for entrances and exits: Yes

Able to provide on request individuals who can:
– offer general assistance: Yes
– assist visually impaired people: No
– sign in BSL and/or MAKATON: No
– do lip speaking: No

Loop system for hearing aid users: No

Public telephone: No

Inductive coupler for hearing aid users: No

Provide pamphlets/leaflets: No

Provision for assistance dogs: No

Toilets that disabled people can access: No


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