National Homelessness Advice Service

1BIGD Reference number: 2493

General information

Address:
Elaine Hubbard - NHAS Project Co-ordinator
Citizens Advice, Myddelton House
115-123 Pentonville Road
N1 9LZ (Multimap)


Website: http://www.nhas.org.uk

Type of organisation: Charity/Community

Type of delivery point: Accommodation Provider; Advice/Information Point; Advocacy service; Guidance Service

Aims: The National Homelessness Advice Service (NHAS) seeks to prevent and alleviate homelessness and housing problems by enabling the widest possible access to expert housing advice, information and advocacy. It is a partnership between Citizens Advice and Shelter that began in 1990 and is funded by the Office of the Deputy Prime Minister (ODPM).

The NHAS aims 'to ensure that people have the information and advice they need to avoid or escape from homelessness' by complementing existing Citizens Advice Bureaux services (also advice UK and other voluntary agencies in London and some other areas) through provision of specialist support on homelessness and housing issues.

Areas of support offered

Homes and Housing: Accommodation; Homelessness; Housing benefits; Housing projects; Leaving home; Tenants' rights

Geographical Areas Covered

The whole of England: Yes

The South West Region: Yes

Locally (Bath and NE Somerset, Bristol, South Gloucestershire): Yes

Bath & North East Somerset: The whole of the area

Bristol: The whole of the area

South Gloucestershire: The whole of the area

Disability and Access Issues

Bus stops nearby: No

Car park nearby: No

Parking for disabled drivers: No

Pedestrian route: No

Automatic external doors: No
Will doors easily open from a wheelchair: No

Glass doors clearly marked at the centre for safety: No

Doors 900mm or more wide, with flat thresholds: No

Doors light and non sprung: No

External ramps: No

External steps: No

Lobby/porch area: No

Interior of premises bright and well lit: No

Interior automatic doors: No
Wide doors: No
Wheelchair friendly doors: No

Door frames and handles clearly visible: No

Wide unobstructed corridors (min 1200mm): No

Lift for Wheelchair users: No

Internal ramps: No

Internal steps: No

Visual fire alarm: No

Floor contrast colouring for entrances and exits: No

Able to provide on request individuals who can:
– offer general assistance: No
– assist visually impaired people: No
– sign in BSL and/or MAKATON: No
– do lip speaking: No

Loop system for hearing aid users: No

Public telephone: No

Inductive coupler for hearing aid users: No

Provide pamphlets/leaflets: No

Provision for assistance dogs: No

Toilets that disabled people can access: No


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