Tax Credits Helpline

1BIGD Reference number: 433

General information

Address:
Not stated

Opening times:
Monday Seven days per week, 8.00am-10.00pm.
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Telephone: 0845 300 3900

Website: http://www.taxcredits.inlandrevenue.gov.uk

Ages services offered to: 16 – 65

Contact person: Not stated

Costs: Cost of call

Type of organisation: Statutory e.g. Government/local authority/health

Aims: You can claim two tax credits, Child Tax Credit and Working Tax Credit - payable from April 2003. The general rule is that to qualify for tax credits you must be aged 16 or over and usually live in the United Kingdom. You may also qualify if you do not live in the UK but you are
A citizen of another country in the European Economic Area (EEA) and you work in the United Kingdom, or
A Crown Servant posted overseas, or
A citizen of a country in the European Economic Area (including the UK) living abroad and you receive a UK state pension or contributions-based Jobseeker's Allowance.
Couples must make a joint tax credits claim. If you are part of a couple, you cannot decide to claim as a single person.

Areas of support offered

Money Matters: Benefits/Welfare Rights; Tax Credits

Families: Family support; Lone Parent Families

Geographical Areas Covered

The whole of England: Yes

The South West Region: Yes

Locally (Bath and NE Somerset, Bristol, South Gloucestershire): Yes

Bath & North East Somerset: The whole of the area

Bristol: The whole of the area

South Gloucestershire: The whole of the area

Disability and Access Issues

Bus stops nearby: No

Car park nearby: No

Parking for disabled drivers: No

Pedestrian route: No

Automatic external doors: No
Will doors easily open from a wheelchair: No

Glass doors clearly marked at the centre for safety: No

Doors 900mm or more wide, with flat thresholds: No

Doors light and non sprung: No

External ramps: No

External steps: No

Lobby/porch area: No

Interior of premises bright and well lit: No

Interior automatic doors: No
Wide doors: No
Wheelchair friendly doors: No

Door frames and handles clearly visible: No

Wide unobstructed corridors (min 1200mm): No

Lift for Wheelchair users: No

Internal ramps: No

Internal steps: No

Visual fire alarm: No

Floor contrast colouring for entrances and exits: No

Able to provide on request individuals who can:
– offer general assistance: No
– assist visually impaired people: No
– sign in BSL and/or MAKATON: No
– do lip speaking: No

Loop system for hearing aid users: No

Public telephone: No

Inductive coupler for hearing aid users: No

Provide pamphlets/leaflets: No

Provision for assistance dogs: No

Toilets that disabled people can access: No


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