Organisation Contact Details

Organisation/Group Name
Tenant Support Service
Telephone
Contact Person
Michael Wyatt

Address

Address 1
Guild Heritage House
Address 2
Braggs Lane, Old Market
Town
Bristol
Postcode
BS2 0DN

Categories

Categories
Health and Well Being Money Matters Community & Living

More About The Organisation

Organisation Details

About Us

Introduction
The Tenant Support Service offers individual support to help you stay safe, well and independent in your own home. The service works with people who are vulnerable in some way. This can include, but is not restricted to, people who have difficulties due to disability, mental health issues, drug or alcohol problems and domestic violence.

How we can help you
The Tenant Support Service can help you to:

-Sort out any problems with your housing and help you to keep your home
-Deal with the practical issues of moving home or setting up a home for the first time
-Get the benefits you are entitled to and the services you need
-Support you and act on your behalf with the council and other agencies
-Sort out your bills and debts and help you to organise your money
-Point you in the right direction for employment /training and leisure opportunities
-Provide emotional and practical support

How we work with you
At your first appointment a Tenant Support Officer will carry out an assessment with you. This is to identify what your support needs are and to jointly produce an agreed support plan.

Support is an ongoing process aimed at resolving your housing related support issues. This requires the Tenant Support Officers’ and your involvement to achieve jointly agreed outcomes. During the course of your support it maybe useful, with your agreement, to involve the help of other agencies.

We can work with you for up to six months and provide information, advice and practical guidance. The service is totally free as it is paid for through a government fund called Supporting People.

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
Monday9.00am - 5.00pm
Tuesday9.00am - 5.00pm
Wednesday9.00am - 5.00pm
Thursday9.00am - 5.00pm
Friday9.00am - 4.30pm

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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