Organisation Contact Details

Organisation/Group Name
Family Lives (formerly Parentline Plus)
Telephone
Minicom

Address

Address 1
53-79 Highgate Road
Town
London
Postcode
NW5 1TL

Categories

Categories
Parenting & Family Support

More About The Organisation

Organisation Details

About Us

Family Lives (formerly Parentline Plus) offers all parents and carers free extended telephone support to help them cope with any parenting problem. This is up to 6, 45-minute telephone sessions with a highly skilled support worker who works with the parent to help improve their parenting skills and family relationships and identify sources of help. Parents choose call times convenient to them. Parents can access this service by phoning our helpline on 0808 800 2222.

Professionals working with parents can refer them for this support by filling out a simple online form.

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
Monday24 hours.
Tuesday24 hours.
Wednesday24 hours.
Thursday24 hours.
Friday24 hours.
Saturday24 hours.
Sunday24 hours.

Your Service

Comments

Parents can ring our helpline or use our website for support any time.

If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

Parents can access this service by phoning our helpline on 0808 800 2222. Professionals working with parents can refer them for this support by filling out a simple online form. Email ets@parentlineplus.org.uk for more information.

Waiting Lists

Do you have a waiting list?
Yes
Comments

There is a short waiting list for our extended telephone support service.

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?
Do you welcome people using your service from the South Gloucestershire area?
If Yes, do you welcome people from all areas of South Gloucestershire using your service?

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement
Have Written Document
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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