Organisation Contact Details

Organisation/Group Name
Complaints Procedure Advocacy
Telephone
Contact Person
Nicky Sey

Address

Address 1
The Care Forum
Address 2
The Vassall Centre Gill Avenue
Town
Fishponds
County
Bristol
Postcode
BS16 2QQ

Venue

Venue Address

Address 1
Advocacy Services @ The Care Forum
Address 2
The Vassall Centre, Gill Avenue
Town
Fishponds
County
Bristol
Postcode
BS16 2QQ

Categories

Categories
Advice & Support - General Money Matters Parenting & Family Support Health and Well Being

More About The Organisation

Organisation Details

About Us

CPA can support you to complain about Social Services. This can be to get your views across, for an explanation or apology, to improve practices and procedures or even for limited compensation. We provide an information service, telephone helpline and self help packs. Trained advocates can listen to you and help you clarify issues of complaint and desired resolutions, write letters and attend meetings, and ensure you remain in control of your complaint.

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
Monday9am - 5pm
Tuesday9am - 5pm
Wednesday9am - 5pm
Thursday9am - 5pm
Friday9am - 5pm

Your Service

How do people access your service?
They need a referral They make an appointment
If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

Social Services, Self referral, Solicitors, Voluntary Sector

Waiting Lists

Do you have a waiting list?
No
Comments

We use a prioritisation system to deide what level of service to offer a client.

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?
Do you welcome people using your service from the South Gloucestershire area?
If Yes, do you welcome people from all areas of South Gloucestershire using your service?

Who can use your service

Who can use your service?

Yes-only clients complaining about Social Services

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement
Have Written Document
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Health and Safety Policy/Statement Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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