Organisation Contact Details

Organisation/Group Name
Bristol North Community Learning Difficulties Team - Phoenix House
Telephone

Address

Address 1
Phoenix House
Address 2
Brentry Lane
Town
Westbury on Trym
Postcode
BS10 6NB

Categories

Categories
Learning, Skills & Work Community & Living

More About The Organisation

Organisation Details

About Us

We assist people with learning difficulties with their health needs. This includes- *Enabling people to access mainstream services. *Meeting specialist health needs that cannot be met by mainstream services. *Improving access to health information. *Working with providers on an advising basis to improve knowledge and skills.

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
Monday9am-5pm
Tuesday9am-5pm
Wednesday9am-5pm
Thursday9am-5pm
Friday9am-4.30pm

Your Service

How do people access your service?
They need a referral
If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

Social Services, GP, Self referral, referral by carer, referral from provider.

Waiting Lists

Do you have a waiting list?
Yes
Comments

Waiting times vary according to service required.

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?

Who can use your service

Who can use your service?

Only age and location. Although we work mainly with adults 16+ a small number of services work with children.

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Health and Safety Policy/Statement Data Protection/Confidentiality Statement
Have Written Document
Quality Assurance/Management System

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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