Organisation Contact Details

Organisation/Group Name
ask
Telephone

Address

Address 1
Elmsgate
Address 2
Edington Road
Town
Steeple Ashton
County
Wiltshire
Postcode
BA14 6HP

Categories

Categories
Culture, Sports & Leisure Learning, Skills & Work Parenting & Family Support

More About The Organisation

Organisation Details

About Us

Wiltshire’s Family Information Service provides free and impartial information, support and advice to parents and carers of 0 - 19 year olds on any aspect of parenting and family life and holds details of all childcare providers.

We aim to help you make good choices for your children, outline available financial support for families and addresse some of the challenges which can affect families, for example, bullying, exclusion, bereavement.
Our website includes Find it! - a directory of local and national family services and positive activities for 0 - 19 year olds.

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
Monday8am - 6pm
Tuesday8am - 6pm
Wednesday8am - 6pm
Thursday8am - 6pm
Friday8am - 6pm
SaturdayCLOSED
SundayCLOSED

Your Service

How do people access your service?
They can drop in They need a referral They make an appointment
Comments

Most parents contact us via our lo-call helpline 08457 585072 or find information on our website www.askwiltshire.org or talk to a member of our outreach team

If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

Social Worker, Health Visitor, New Deal Adviser, School, GP, District or County Council, EWO, friend or neighbour etc

Waiting Lists

Do you have a waiting list?
Irrelevant

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?
Do you welcome people using your service from the South Gloucestershire area?
If Yes, do you welcome people from all areas of South Gloucestershire using your service?

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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