Organisation Contact Details

Organisation/Group Name
Face 2 Face Online and Telephone Befriending Service
Telephone
Contact Person
Juliet Blackburn

Categories

Categories
Community & Living Advice & Support - General Learning, Skills & Work Health and Well Being Parenting & Family Support

More About The Organisation

Organisation Details

About Us

Face 2 Face is a network of trained, volunteer parent befrienders who support you to successfully navigate through the worrying and confusing experience of having a child with a disability or additional need. Every Face 2 Face Befriender is a parent of a disabled child too. They understand and know how to offer friendly and practical support.

Online befriending enables you to talk about your experiences on the phone or via email. We also have over 60 schemes nationally where befrienders can meet up in person.

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
Monday9-3 pm
Tuesday9-3 pm
Wednesday9-3 pm
Thursday9-3 pm

Your Service

If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

Self-referral, health-care professional

Waiting Lists

Do you have a waiting list?
No

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?
Do you welcome people using your service from the South Gloucestershire area?
If Yes, do you welcome people from all areas of South Gloucestershire using your service?

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement
Have Written Document
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
At least 50%
Behaviour Management
At least 50%
Administration of medicines
None
Inclusion/Equal Opportunities
At least 50%
Risk Assessment
At least 50%
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
At least 50%

Policies

Child Protection (Safeguarding)
Yes
Behaviour Management
No
Complaints
Yes
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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