Organisation Contact Details

Organisation/Group Name
Bristol City Council Customer Service Points
Telephone

Address

Address 1
Phoenix Court
Address 2
Bond Street South
Town
Bristol
Postcode
BS1 3PH

Categories

Categories
Advice & Support - General Learning, Skills & Work Keeping Safe Parenting & Family Support Money Matters

More About The Organisation

Organisation Details

About Us

If you prefer to access council services in person, you can visit any Customer Service Point (CSP) across Bristol.

At a CSP you can pay council tax and rent bills , discuss tenancy issues, hand in documents that have been requested, report a noise complaint or antisocial behaviour, apply for concessionary travelcard or blue badge and much more.

Customer Service Point addresses:

Fishponds
Robinson House, Hockeys Lane, Fishponds, BS16 3HL

Hartcliffe
Symes House, Peterson Square, Hartcliffe, BS13 0BD

Central - Phoenix Court
Bond Street South, Bristol, BS1 3PH

Ridingleaze
Ridingleaze House, Ridingleaze, Lawrence Weston, BS11 0QE

Southmead
Southmead House, Greystoke Ave, Southmead, BS10 6BQ

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
Monday9am to 5pm
Tuesday9am to 5pm
Wednesday9am to 5pm
Thursday9am to 5pm
Friday9am to 5pm

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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