Organisation Contact Details

Organisation/Group Name
Familyline
Telephone

Address

Address 1
PO Box 402
Town
Leatherhead
County
Surrey
Postcode
KT22 2GH

Categories

Categories
Advice & Support - General Parenting & Family Support

More About The Organisation

Organisation Details

About Us

Upset?? Frustrated?? Stressed?? Hard finding time to think about all those nagging problems? Finding it too difficult to explain how worried you’re feeling? Looking for somewhere to turn?

It is not unusual to feel you need help with a problem, as even with support from family and friends you may feel they are just too close to the problem or maybe you don’t ever really feel heard. If so, we can help you.

No problem is too small or too large for us to discuss. Parents, singles, grandparents, spouses, partners, teenagers, children and lone adults all find their life difficult to cope with and many get support from ringing our helpline.

For many people talking to someone about a problem is like opening a door and it puts you back in control of what’s bothering you.

Callers to our Family Helpline are often surprised to hear that they are not alone in a particular situation and didn’t realise how much they needed to talk.

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?
Do you welcome people using your service from the South Gloucestershire area?
If Yes, do you welcome people from all areas of South Gloucestershire using your service?

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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