What is the B&NES Early Help Services App?
The B&NES Early Help Services App is for use by professionals working with children, young people and families in the Bath and North East Somerset area, bringing details of local Early Help Services to your mobile smartphone and tablet.

Created by the Early Help Board at Bath and North East Somerset Council, the App provides you with details of local organisations, service providers and voluntary groups that support families.


How much is the B&NES Early Help Services App?
The App is free to download and use.


Where can I get the B&NES Early Help Services App from?
You can get the App from the following web sites:
iTunes for Apple iOS - TBC
Google Play for Android - TBC​
 

Where does the information for the B&NES Early Help Services App come from?
The content and information for the App comes from 1 Big Database, managed by Bath & NE Somerset Council. The technology in the App automatically syncs with content from the web site to ensure the App is always up to date. There is no need for you to do anything to ensure updates are made, it all takes place 'behind the scenes'.


How is the information in the B&NES Early Help Services App managed?
The information is managed by the Preventative Services Commissioning team at Bath & NE Somerset Council, who work with all providers and services in Bath and North East Somerset to ensure data is accurate and up to date.

I am a service provider and I have seen information about my service or event in the App, how can I update it?
You can login to your account on the 1 Big Database web site to make changes to your information, and those changes will then be automatically fed through to the App. If you don't have an account then please contact the Preventative Services Commissioning team at Bath & NE Somerset Council.

 

Does the App capture any personal information?
No the App does not capture, store or transmit any personal information at all. It does collate some general usage information, for more details please see our App Privacy Policy.


What are the iOS / device requirements for the B&NES Early Help Services App?
For Apple devices: iOS v9+
For Android devices: Android v5+
For other platforms: TBC


For additional help and support:
If you have any queries about the B&NES Early Help Services App then please contact the Preventative Services Commissioning team at Bath & NE Somerset Council.